LumoSmile™ ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and purchase our products.
1. Information We Collect
We collect information you provide directly to us when you:
- Place an order (name, email, shipping address, payment information)
- Create an account
- Contact our customer support team
- Sign up for our email newsletter
- Submit a product review
We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URLs, and pages viewed. We may use cookies and similar tracking technologies to collect this information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations, shipping updates, and receipts
- Respond to your questions and customer service requests
- Send you marketing communications (only if you've opted in)
- Improve our website, products, and services
- Detect, investigate, and prevent fraudulent transactions
- Comply with our legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who help us operate our business (e.g., payment processors, shipping carriers, email platforms). These parties are contractually obligated to protect your information.
- Legal authorities when required by law or to protect our rights.
- Business transfers in the event of a merger, acquisition, or sale of assets.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are generally retained for 7 years for tax and legal compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to correct inaccurate personal information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
- The right to data portability
To exercise any of these rights, please contact us at hello@shoplumosmile.com.
7. Children's Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
LumoSmile™
Email: hello@shoplumosmile.com